Creative 3D Technologies Documentation & Support

We're Open Source! The printer source files and documentation links:  Coming Soon!

Warranty Info:

Creative 3D Technologies LLC represents and warrants to the Customer that the Products, sold on www.creative3dtechnologies.com, are free of defects and materially conform to the published product specifications, source files and documentation shown on our website. We shall warrant and replace any 3D printed components on our CreativeBot 3D Printers for a period of one year after delivery. We shall warrant and replace any mechanical components and non-3D printed structural components for a period of 30 days after delivery. This warranty applies to all original components installed by Creative 3D Technologies as part of fully assembled CreativeBot DUO 3D Printers. Hot-ends, printer bed heaters and, Duet electronic boards are not covered by warranty and will be replaced within 30 days at company’s discretion. All after-market additions or modifications made by the user are not warranted.

Creative 3D Technologies shall be responsible for transportation costs within the United States associated with replacement of parts covered by warranty.  All valid warranty claims must be substantiated with original proof of purchase of the Product, along with a return of the original defective part or product for inspection. Company’s liability is strictly limited to the replacement or cost of the products purchased by Customer.

No warranty shall apply to any product in the following cases: 1) the products have been modified by the Customer, including repairs performed without the permission of the Company; 2) the Products are misused; 3) the damage to the product results from intent, negligence, or carelessness on the part of the Customer; 4) damage resulting from the normal wear and tear caused by use of the Product; 5) the Product was purchased through a third party;  6) the product or the defective portion was lost;  7)  the Product or component has already been replaced under this warranty; 8) the Product is a previous version that has been upgraded and/or modified by either the Customer or the Company;       

For Products shipped outside of the United States, the Customer is responsible for all costs associated with shipping, duties, taxes, and shipping insurance.

 

Return Policy:

Creative 3D Technologies will accept returns of fully assembled CreativeBot Printers ordered from Company within fifteen business days after the date of delivery.  Company will not accept any returns of individually purchased components, filaments or accessories.  To return a product, Customer must request and obtain an official return authorization form from Company.  After fifteen (15) business days, the Customer’s purchase becomes final. No return will be accepted. Customer will be required to cover shipping costs, as well as a restocking fee equal to 15% of the returned Product’s retail price.  Products must be returned in their original packing material and boxes. 

Customer can review the most current version of the Terms of Use at any time after 4/20/2018 at this page (The support page).  Creative 3D Technologies reserves the right, at our sole discretion, to update, change or replace any part of these upcoming Terms of Use by posting updates and changes to Company’s website. It is Customer’s responsibility to check our website periodically for changes. Customer’s continued use of or access to our website or products following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

 

CreativeCare

This is an upcoming paid premium 3D printer service and protection plan Creative 3D Technologies intends to offer to it's customers starting in late summer 2018. Check the website and our newsletters for details once they're available. Customers are able to purchase CreativeCare upon it's release if they purchased a pre-order. Already finalized purchases are not legible for CreativeCare. Customer must purchase a plan upon checkout of their CreativeBot 3D Printer or within the 15 days before the printer purchase becomes final.

 

 


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